Frequently Asked Questions
We are happy to provide tours at no cost.
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
Yes, our management team is accessible and available to address any questions or concerns you may have during normal business hours.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home.
The time frame for application approval may vary, however it typically takes up to 24 hours.
All approved applicants will be required to pay the Security Deposit, Administrative Fee, and the pro-rated rent amount.
Take full advantage of all of the community's amenities and follow the community on social media to keep up with the latest announcements and community events!
The most convenient way to pay your rent is through the community website on the Resident Portal. You can also mail your payment to the home office located at 11611 N Meridian Street, Suite 800, Carmel, IN 46032.
To pay your rent online, simply login to your Resident Portal through the community website and select the "Payments" tab.
Yes, the additional fees are Internet, Electric, Water/Sewage, and Trash.
Electric will be billed directly to you through AEP. Internet, Water/Sewage, and Trash will be billed to you through the Resident Portal. They will not be included in your base rent.
Yes, all residents are required to have renter's insurance to protect themselves and their personal property.
There are no utilities included in the base rent. Internet, Electric, Water/Sewage, and Trash are all additional fees.
Electric will be billed directly to you through AEP. To setup electric services, please call (800) 956-4237 or go online at www.appalachianpower.com. Internet, Water/Sewage, and Trash will be billed to you through the Resident Portal. They will not be included in your base rent.
Yes, if a resident refers a friend, they will receive a $200 credit after the referred friend moves in.
While we welcome guests, we kindly request that you review your lease agreement for the detailed visitor policy.
Yes, we offer discounts for longer lease terms. Please contact the leasing office for more information. There is no discount for paying rent in advance.
A security deposit will need to be paid for the new community as it cannot be transferred.
No, we do not allow our residents to sublet their apartments.
If you have to break your lease, you'll need to pay an Early Termination Fee which varies based on the unit. This fee can be paid at the time you give your move-out notice.
Our apartment community offers a wide range of amenities to make your living experience enjoyable, including a cardio and resistance toning gym, leash-free pet park, outdoor TV lounge with a fire pit and grilling stations, resident e-lounge with gourmet coffee bar, swimming pool with aquatic sun ledge, Smart Home technology, and elegant clubhouse.
Our pool and sundeck are open for use daily from Memorial Day to Labor Day, between the hours of 10:00 AM to 8:00 PM.
Our apartment community offers free parking spaces for our residents.
Washer and dryer connections are available in all of our apartment homes.
Yes, our apartment community is pet-friendly with a maximum of 2 pets per apartment.
There is a one-time nonrefundable pet fee of $300 per apartment and a monthly pet rent of $30 per pet.
Our pet policy allows for a weight limit of 75 lbs. for one dog, and 100 lbs. combined for two dogs. We also have breed restrictions in place. For more information, please refer to our Pet Policy on the Amenities page.
Yes, we have a pet park located on the property for our residents and their furry friends to enjoy.
Our apartments come standard with a washer/dryer, dishwasher, microwave, range, refrigerator, and garbage disposal for your convenience.
Yes, we offer furnished apartments through VIA by Edward Rose. Please contact our Leasing Office for more details.
We offer furnished apartments through VIA by Edward Rose. Please contact our Leasing Office for more details.
Yes, we offer short-term leases as short as 6 months, subject to availability and demand.
Yes, we offer corporate housing through VIA by Edward Rose. For more information, please contact our Leasing Office.
Package deliveries will not be held at the leasing office.
Our fitness center is available for use from 5:30 am to 12:00 am daily.
Our cardio & performance gym is equipped with cardio machines, weight machines, and free weights.
Our community does not have quiet hours at this time.
There are no fees associated with using our communal spaces.
We offer a priority waitlist for residents seeking advanced move timeframes or selecting a specific layout that is not currently available.
Please reference the "Statement of Rental Policy" located under the "Contact Us" tab on our website.
Yes, there is a local public transportation system that operates near our community.
This apartment community falls under the Roanoke County school district.
You're in luck! We have a dog park right here on our property!
Yes, there are bike trails near our property including EagleRider - Roanoke.
Residents can find a variety of shopping options in the surrounding area, including Chesterfield Towne Center, Short Pump Towne Center, and Westchester Commons.
The nearest coffee shop is Starbucks, which is within a 10-minute drive from the property.
If traveling Southbound on I-81, take exit 141 for VA-419 S toward Salem then turn right onto VA-419 S/N Electric Road. After approximately 1//2 mile, turn left onto State Route 780. The enter our apartment community turn right onto Grand Retreat Drive.
If traveling Northbound on I-81, take exit 141 for VA-419 S toward Salem then turn left onto VA-419 S/N Electric Road. After approximately 1//2 mile, turn left onto State Route 780. The enter our apartment community turn right onto Grand Retreat Drive.
We provide a thorough redecoration process that includes 100% repainting, deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, we also provide a standby maintenance number.
Our technicians respond to each service request in the order received, with emergency maintenance requests escalated with priority. Service requests are attended to within 24 hours of submittal under normal staffing circumstances.
You are not required to be present during maintenance visits unless you prefer to be.
If you find yourself locked out of your apartment, simply contact the office during normal business hours. Once your identity has been verified, our team will provide you access to your apartment. Outside of normal business hours, please contact emergency maintenance.
We encourage our residents to make their apartments feel like home by hanging pictures, painting walls, or decorating with other personal touches. If you would like to paint your apartment, please return it to its original color prior to moving out.
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Our team is always ready to answer your questions.